Service & Support

Hollco's goal is to provide comprehensive through-llife support to our customers. Every product is supplied with a detailed user guide and any queries not answered there can be addressed by contacting us. Hollco also offer a comprehensive on-demand training service that can be delivered at our offices, customer depots or other suitable facility. Once deployed with customers all field support is provided through our sister company Arkon Services Limited.

Arkon serviceArkon Services Limited

Arkon Services Limited is part of The Traffic Group, the owner of Hollco Limited. Arkon is an industry specialist in the service, maintenance and repair (SMR) of portable and temporary traffic signals and our expertise helps keep the UK’s 
highways moving. Our network of specialist field engineers enables you to receive the right skills, with the right parts, in the right place at the right time, so wherever you are, 
we’ve got it covered. Providing everything from proactive maintenance to emergency depot repairs, our mission is to provide a responsive, professional and cost-effective service. With our dedicated Service Centre, access to expert technical support and an extensive range of replacement parts on board our service vehicles or at base, our impressive response times are thanks to our infrastructure of field service engineers.

 

ARKON SMART SERVICE FEATURES:
  • Responsive Contact Centre on 0800 999 2017
  • Messages can be left outside of normal working hours
  • Experienced and skilled field engineers for service and repair
  • Approved replacement parts
  • Asset tagging for service history recording
  • PAT testing on authorised chargers

 

MAINTENANCE SERVICES

Our highly-skilled service engineers provide industry-leading levels of service and we are committed to developing and maintaining an excellent skills base within our dedicated team.
We are the accredited Service Partner to Pike Signals and Hollco, and planned maintenance is undertaken to standards set by these manufacturers.
Your traffic lights can be maintained at your depot locations, reducing the risk of equipment failure, general running costs and the expense of unexpected product relocation.
Delivering an effective preventative service enhances operational performance, and consequently your 
vitally important reputation with your customers.

 

ARKON SERVICES ARE PROUD TO PROVIDE:
  • Skilled field support from accredited service engineers
  • Dedicated Service Centre support
  • Asset tagging technology
  • Free traffic light fleet survey

 

REPAIR SERVICES

The traffic management industry has built its reputation on consistent and reliable service.
Should something go wrong, our network of multi-skilled engineers can respond quickly, safeguarding your reputation by maximising uptime and improving business efficiency and competitiveness.
Customers benefit from our continuous innovation and investment, including simple solutions such as vehicle tracking to provide more accurate engineer allocation. This creates quicker response times and improved environmental responsibility for our customers.
Supported by our centralised Service Centre, 
we provide the right engineers, with the 
right parts, in the right place, at the right time.

 

KEY BENEFITS OF OUR FIELD MAINTENANCE SERVICE INCLUDE:
  • Fully equipped and stocked service vehicles, 
tracked for field efficiency
  • Remote and on-site fault rectification
  • Consistent service levels
  • Approved replacement parts